TRIDENT strives to deliver superior customer experience at every stage of our OEM Equipment Services and Support Solutions. At the beginning of the relationship, a single point of contact is assigned to design and manage the contract terms and rates that meet all of a client’s multi-vendor maintenance requirements. Upon implementation, TRIDENT’s enterprise systems are loaded with each pertinent contract detail so that protocols and escalations are understood and expedited throughout the organization – from the Customer Service Center (CSC) through onsite support. A consistent dispatch process ensures that engineers develop a thorough understanding of individual customer needs to improve first time fix rates. Throughout the lifetime of a client partnership, TRIDENT continuously evaluates improvement opportunities to deliver proactive and innovative solutions that maximize enterprise asset performance and costs.
Learn why Fortune 500 financial, government, energy, healthcare, higher education institutions and gaming companies trust TRIDENT for their 24x7 workstation, rack and stack server, network and storage equipment support.