Professional Services

TRIDENT’s multi-vendor IT infrastructure expertise extends beyond maintenance and support of installed hardware and software – it includes Project Management, Training, and Consulting to ensure proper planning, implementation and ongoing management of these critical systems. Our Professional Services team helps define enterprise equipment lifecycle challenges and opportunities to create packaged and custom-configured solutions that combine our OEM Equipment Services and Support Solutions to meet gaming, healthcare, energy, higher education, government and financial institutions customers’ unique support requirements.

Technology deployment across multiple sites with multi-vendor equipment, like IMAC (Installs, Moves, Adds, Changes), require meticulous planning for seamless, on-time implementations that do not interfere with day-to-day operations. Project management starts with a detailed project plan that sees the project through every step of the deployment with clearly defined resources, costs and timelines needed for the entire process.

Our customers’ workstation, rack and stack server, network, and storage system training requirements vary based on individual interaction, system changes, and internal capabilities. That’s why TRIDENT offers education for every user level, beginning with the most basic understanding of equipment use through sophisticated configurations, and is delivered onsite, online or in a classroom setting.

Known for our in-depth knowledge in supporting multi-vendor enterprise IT systems, some companies enlist TRIDENT to evaluate and/or audit installed hardware and software in a consulting capacity, before determining what changes or additions may be considered. Existing and new clients enjoy the same level of detail that we employ for every engagement, where performance, costs and new solution options are assessed to meet specific requirements.