Central to providing mission-critical maintenance and repair for enterprise systems across multiple sites and vendors is TRIDENT’s technical support, delivered through our Customer Service Center (CSC). Based in TRIDENT’s corporate, Eatontown, New Jersey headquarters, the CSC is crucial for the OEM Equipment Services that TRIDENT offers directly and in support of clients’ internal IT staffs and field service technicians. It is available 24x7 for global call receipt, field technician dispatch, systems monitoring and technical support. Technical support begins at Level I, where call agents handle initial diagnosis to determine whether dispatch is required, and can escalate to Level III for expert TRIDENT support engineers serving clients’ internal teams.
TRIDENT’s expedited call and escalation processes ensure that engineers, when needed, are dispatched on-time and equipped with the best spare parts logistics solutions to expedite resolutions. The result is more first time fixes and reduced downtime.
Learn more about TRIDENT’s Technical Support offerings that improve performance and increase uptime for workstations, rack and stack servers, networks, and storage systems.