We’ll help you keep things running smoothly.
We’re built around enterprise technology availability, so we understand the risks & costs associated with downtime.
trident usa offers repair & support services
Trident’s Third Party Maintenance/Support offering is an alternative to expensive Maintenance/Support contracts provided by the Original Equipment Manufacturer (OEM) and allows for an extension of support for any End Of Service Life issues that arise. Trident’s Expert Level, in-house, support teams offers 24 x 7 x 365 support with customizable Service Level Agreements to meet your needs. While we promise expert level service, this does not mean expert level prices. On average, we typically save our customers 60-70% on their ongoing maintenance/support costs.
Our assigned engineer develops a complete understanding of customer needs and we strategically position parts and advance exchange units near customer installations with pre-tested replacement electronic assemblies to maximize first time fix rates. Trident also tests and certifies spares that customers select to stock on-site annually.
Of course, not all maintenance can be preventative – that’s where our remote monitoring services come into play, responding to machines that “call home” for service or provide warning signals and diagnostics for needed support. Our Customer Service Center (CSC) is on stand-by to respond to customer and equipment issues for first-line technical support and field engineer dispatch to resolve problems whenever they occur, 24 × 7x 365.
Why organizations love Trident USA
Account assigned engineers
Stand-by for customer & equipment issues
Expedited call and escalation processes
Find out why Fortune 500 companies rely on Trident USA.
Financial institutions, gaming, energy, government, healthcare and higher education rely on us for around the clock maintenance and repair of their workstations, rack and stack servers, networks and storage equipment.