We’ll reduce your downtime.
By making sure you’re up & running with more first time fixes.
trident usa offers tech support
Our customer success team is located in the US. Just like you.
Central to providing mission-critical maintenance and repair for enterprise systems across multiple sites and vendors is Trident USA’s technical support, delivered through our Customer Service Center (CSC).
Based in Trident USA’s corporate, Eatontown, New Jersey headquarters, the CSC is crucial for the OEM Equipment Services that Trident USA offers directly and in support of clients’ internal IT staffs and field service technicians.
It is available 24×7 for global call receipt, field technician dispatch, systems monitoring and technical support. Technical support begins at Level I, where call agents handle initial diagnosis to determine whether dispatch is required, and can escalate to Level III for expert Trident USA support engineers serving clients’ internal teams.
Trident USA’s expedited call and escalation processes ensure that engineers, when needed, are dispatched on-time and equipped with the best spare parts logistics solutions to expedite resolutions.
Why organizations love Trident USA
Technical Support offerings that improve performance
Expedited call and escalation processes
increase uptime for workstations, rack and stack servers, networks, and storage systems
Improve your organization with tech support from Trident USA.
See why organizations love working with us.